Shipping Information

Free Worldwide Shipping

We offer free shipping on all orders, worldwide. All orders are dispatched from Melbourne, Australia within 5 business days of purchase. During periods of high demand, dispatch may be extended to 7 business days — we appreciate your patience and will keep you updated.

Estimated Delivery Timeframes

Australia & New Zealand: 2–5 business days after dispatch
International: 10–14 business days after dispatch

Duties, Taxes & Import Fees

While shipping is free, international orders may be subject to customs duties, import taxes, and other fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient. Atelier is not responsible for any duties or taxes incurred.

We recommend checking with your local customs office for an estimate of any applicable charges before placing your order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your watch every step of the way.

Questions?

If you have any questions about your order or delivery, please contact us and we’ll be happy to help.