Shipping policy
Shipping Policy
Shipping Options
We offer the following shipping methods for all orders:
- Standard Shipping (Tracked)
- Express Shipping (Tracked)
Shipping costs are calculated at checkout and are the responsibility of the customer.
Processing & Delivery Times
In-Stock Items
Orders for products that are in stock are typically processed and dispatched within 1–3 business days.
Estimated delivery times after dispatch are:
- Standard Shipping: 3–5 business days
- Express Shipping: 1–3 business days
Backordered Items
If a product is on backorder, the estimated fulfilment time is approximately 3 weeks before dispatch.
Please note that backorder timeframes are estimates only and may be subject to change due to manufacturing, supplier, or shipping delays. Customers will be notified if there are any significant changes to the estimated delivery timeline.
Tracking
All orders are shipped with tracking. Once your order has been dispatched, you will receive a tracking number via email.
Damaged Items
We take great care in packaging all Atelier timepieces. If your order arrives damaged, you must contact us as soon as possible after receiving your package.
To assist with any claim, please provide:
- Your order number
- Clear photographs of the product and packaging
- A description of the damage
Failure to notify us promptly may affect our ability to assist with shipping claims.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Atelier is not responsible for delays, losses, or additional costs resulting from incorrect shipping information.
Contact Us
For any shipping enquiries, please contact:
Our team will respond as soon as possible to assist you.